From version 15.1
edited by Grace Scorrar
on 2017/12/05 20:10
To version 16.1
edited by Grace Scorrar
on 2017/12/05 20:11
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Summary

Details

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presenters
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1 -[[image:LFP_1311.jpg||style="float: left; padding: 10px; margin-left: 1em; width: 150px;"]]Christine Kouri, Manager for Patient Experience & Acting Chief Privacy Officer
1 +[[image:LFP_1311.jpg||style="float: left; padding: 10px; margin-left: 1em; width: 150px;"]]**Christine Kouri, Manager for Patient Experience & Acting Chief Privacy Officer**
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3 3  Christine provides leadership to advance CHEO’s strategic direction of exceptional patient/family experiences. Included in her portfolio are Patient Relations, Multiculturalism/interpretation Services, French Language Services, Spiritual Support and Patient/Family Engagement Strategies. CHEO is fortunate to have one of North America’s longest-standing family and youth advisory committees, Family Forum (1994) and Youth Forum (2000). Christine has facilitated the growth of the patient/family advisor role at CHEO from an advisory committee to include a strong family faculty, hospital committee/taskforce members, hiring committee participation and cross-sectional linkages with the hospital, from the Board to the bedside. Christine’s most recent efforts to expand patient/family engagement at CHEO include Bedside Nursing Hand-offs, Experience-Based Co-Design Methodology, Electronic Communication methods, a Patient/Family-needs based Redesign of Name Badges, E-mail-based Patient Satisfaction Surveying, and Integration of Patient/Family Engagement as Standard Work within our Lean Framework. Christine brings to her work over 20 years of leadership experience in healthcare and professional practice, and a passion and successful track record of building effective partnerships with patients/families with the healthcare system.
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9 -**[[image:Suelana-Taha-CHEO.jpg||style="float: left; padding: 10px; margin-left: 1em; width: 150px;"]]Suelana Taha, Newcomer Navigator for the Department of Patient Experience**
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10 +**[[image:Suelana-Taha-CHEO.jpg||style="float: left; padding: 10px; margin-left: 1em; width: 150px;"]]**
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12 +**Suelana Taha, Newcomer Navigator for the Department of Patient Experience**
10 10  Suelana has a keen interest in cultural competency and advocacy for newcomers. She in her current role provides support for patients and families who require integration in the Canadian health care system.
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12 12  Suelana has provided staff support throughout the hospital in educating physicians, nurses, clerks and other health care providers on how to facilitate adequate care through cultural competency.
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16 16  Suelana is currently a student in Health Care Administration with Athabasca University and hopes to expand her role in providing universal cultural competency across healthcare organizations in Ontario
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18 -[[image:Sahar Zohni.jpg||style="float: left; padding: 10px; margin-left: 1em; width: 150px;"]]Sahar Zohni, MD, MHA
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24 +[[image:Sahar Zohni.jpg||style="float: left; padding: 10px; margin-left: 1em; width: 150px;"]]**Sahar Zohni, MD, MHA**
19 19  Sahar is the Program Manager for the Solutions For Patient Safety Program ( SPS), at the Quality & Safety Department, Children's Hospital of Eastern Ontario ( CHEO). Prior to that, she was the Project Manager of the Newcomer Navigator Toolkit Project, at the Patient Experience Department, CHEO. She has a Master Degree in Health Administration, Telfer School of Management, University of Ottawa.
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21 21  Dr. Zohni has a Master and Doctor Degree in Pediatrics, Alexandria Faculty of Medicine, Alexandria University, Egypt. She has also completed a Fellowship in Pediatric Nephrology, University of Nottingham, England.